1. Purpose and scope

This anti-money laundering and know-your-customer policy (the AML/KYC policy) describes the principles, procedures, and controls applied by Arxperience Ltd (Company No. 15454025, registered office: 83 Ducie Street, Manchester, England, M1 2JQ) in order to prevent money laundering, terrorist financing, fraud, and other illicit activity in connection with its services and partner program available via https://playusout.com.

The policy applies to:

• Partners participating in the partner program;
• Individuals or entities receiving payouts from Arxperience Ltd;
• All transactions related to partner rewards and commissions.

2. Regulatory approach

Arxperience Ltd follows a risk-based approach consistent with applicable UK AML regulations and generally accepted international standards. The level of verification and monitoring applied to a partner depends on their activity, transaction volume, payout method, and risk profile.

3. KYC verification

3.1 When KYC is required

KYC verification is mandatory before the first payout to a partner and may be repeated periodically or where required based on risk assessment if:

• Payout amounts increase significantly;
• Unusual or suspicious activity is detected;
• Required by law, payment providers, or internal compliance rules.

3.2 Data collected

For the purposes of identity verification and compliance with AML requirements, Arxperience Ltd collects a limited set of information necessary to confirm a partner’s identity and eligibility for payouts.

In particular, partners may be requested to provide:

• A valid government-issued identification document;
• Proof of residential address issued within the last three months (such as a utility bill or bank statement);
• Payment details required to process payouts.

Additional information may be requested only where required for verification, fraud prevention, or by payment service providers. Relevant data collection practices are described in the Privacy Policy.

3.3 Verification process

1. The partner is notified about the need to complete verification;
2. Documents are uploaded via a secure channel;
3. Documents are reviewed for authenticity and consistency;
4. The partner is approved, rejected, or asked to provide additional information.

During verification, payouts may be temporarily suspended.
 
3.4 Payout Ownership and Name Matching
Payouts may be made only to payment instruments (bank accounts or cards) owned by the verified partner.

The cardholder name must exactly match the name provided during KYC verification and the name shown on the partner’s government-issued identification documents.

Payouts to third-party payment instruments are strictly prohibited under this AML/KYC Policy.
 
3.5 Verification Timeframe
KYC/AML verification is typically completed within 24 to 48 business hours from the moment all required documents are successfully submitted and deemed complete.

In certain cases, including but not limited to enhanced due diligence, manual compliance checks, or requests for additional information, the verification process may be extended and take up to 72 business hours.

4. Ongoing monitoring

Arxperience Ltd monitors partner activity on an ongoing basis, including:

• Traffic quality and conversion behaviour;
• Sales patterns and refund ratios;
• Signs of self-purchases, artificial traffic, or manipulation.

Enhanced due diligence may be applied to higher-risk partners.

5. Fraud prevention and reporting

The company reserves the right to:

• Suspend accounts;
• Withhold payouts;
• Downgrade partner tiers;
• Terminate relationships

where fraud, abuse, or suspicious activity is identified.

Where required, relevant information may be reported to competent authorities.

6. Data protection

All personal data collected for AML/KYC purposes is processed in accordance with applicable data protection laws and the Privacy Policy. Data is stored securely and accessed only by authorised personnel.

7. Policy updates

This AML/KYC policy may be updated from time to time. The current version is available upon request.